FAQ

What is the ELYRA Hairdryer Pro?

A 6-in-1 styling tool (hairdryer, straightener, curler, volumizer) equipped with ionic technology and intelligent temperature control, for professional salon-worthy results at home.

Is it suitable for all hair types?

Yes: straight, wavy, curly, afro, fine, or thick. The automatic temperature regulation (40 checks per second, maintaining below 100°C) adapts to protect every hair type.

Does it damage hair in the long run?

No. The ionic technology (200 million negative ions) reduces frizz and adds shine, while intelligent thermal control prevents overheating that causes hair damage.

What are the technical specifications?

110,000 RPM brushless motor, airflow up to 35 m/s, 3 adjustable speeds, cool shot function, ceramic coating, 360° swivel cord, and 6 interchangeable accessories included.

Is it noisy?

No, it has been designed to remain lightweight and quiet during use, unlike traditional high-power hairdryers.

What's in the box?

The main device, 6 interchangeable attachments (including diffuser, straightener, curler), and a premium storage bag.

What is the delivery time?

Please allow 7 to 15 business days between order confirmation and receipt. A tracking email is sent to you upon shipment so you can track your package in real-time.

Is delivery free?

Yes, standard delivery is free for all orders.

Can I track my order?

Yes, a tracking number is sent to you by email as soon as your package is shipped.

Do you deliver outside of France?

Yes, we deliver in France as well as in several European countries. Shipping costs and times may vary slightly depending on your destination country.

What if my package is delayed or lost?

Contact our team at helloelyrahair@elyrahair.com with your order number, and we will process your request quickly.

What payment methods do you accept?

Credit card (Visa, Mastercard), Apple Pay, Google Pay, as well as other secure payment methods available at checkout.

Is payment secure?

Yes, all transactions are encrypted and secured via our payment platform.

Can I return the product?

Yes. In accordance with French law, you have a 14-day withdrawal period from the receipt of your order to notify us of your wish to return, without having to provide a reason. The product must be returned in its original, unused condition.

Is the product guaranteed?

Yes, your ELYRA device benefits from a 2-year legal conformity warranty, applicable in France for any new product purchased, which covers manufacturing defects.

How do I request an exchange or refund?

Contact our team at helloelyrahair@elyrahair.com with your order number and the reason for your request. We will respond within 24 to 48 business hours.

How can I contact you?

By email at helloelyrahair@elyrahair.com, or via live chat on the website. Our team responds within 24 to 48 business hours.